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Talk soon,
Melissa
Choose the option that fits best
Before you buy
I have a question before purchasing
Not sure which template is right for you? Send your question my way and I’ll help you find the best fit.
After you buy
I need help with my purchase
Website templates, downloads, files, account access or next steps. I’ll point you in the right direction.
Showit
I’m having a Showit tech issue
Platform, hosting or Showit editor issues. The fastest help comes straight from Showit support.
Frequently asked questions
Find answers fast
I’ve rounded up the questions I get most often about templates, downloads, Showit, licensing and more.
Do you offer refunds?
Because these are digital products with immediate access, all sales are final. If you have questions before purchasing, reach out first and I’ll be happy to help you choose the right product.
Can I use your templates for client projects?
It depends on the product and license. Some templates and designer resources can be used for client projects, while others require an additional or specific license. Check the product page for licensing details or reach out if you’re unsure.
How do I access my purchase?
Your access details will be sent to the email address you used at checkout. Depending on what you purchased, you may receive a download link or login instructions. If you can’t find them, check your spam folder first, then reach out and I’ll help.
Can I ask a question before purchasing?
Absolutely. If you’re not sure which template, training or resource is right for you, send me a message and I’ll point you in the right direction.
I purchased a course or designer resource. Where do I find it?
Check the email address you used at checkout for your access instructions. If you can’t find the email or are having trouble getting into your purchase, send me a message below and I’ll help you get access.
What if I’m having a Showit tech issue?
If the problem is with the Showit platform, editor, hosting or another technical Showit issue, contact Showit Support directly for the fastest help. If the issue is with a Superhero Design template or product you purchased, contact me instead.
Get support
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Fill out the form and I’ll get back to you as soon as I can, usually within 1 business day.
