Whether you're shopping for a template, have a question about a designer resource, or need help with something you've already purchased, you're in the right place.
How can I help you?
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I have a question before purchasing
I’m having a Showit tech issue
Website templates, courses, designer resources, downloads or account access.
Templates, courses, Canvas Pro, tools, whatever.
Platform, hosting or Showit editor issues.
I need help with my purchase
CHOOSE THE OPTION THAT FITS BEST
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I’ve rounded up the questions I get most often about templates, downloads, Showit, licensing, and more.
Because these are digital products with immediate access, all sales are final. If you have questions before purchasing, reach out first and I’ll be happy to help you choose the right product.
Do you offer refunds?
It depends on the product and license. Some templates, canvases and designer resources can be used for client projects, while others require an additional or specific license. Check the product page for licensing details or reach out if you’re unsure.
Can I use your templates for client projects?
Your access details will be sent to the email address you used at checkout. Depending on what you purchased, you may receive a download link or login instructions. If you can’t find them, check your spam folder first, then reach out and I’ll help.
How do I access my purchase?
Absolutely. If you’re not sure which template, training, course or resource is right for you, send me a message and I’ll point you in the right direction.
Can I ask a question before purchasing?
Check the email address you used at checkout for your access instructions. If you can’t find the email or are having trouble getting into your purchase, send me a message below and I’ll help you get access.
I purchased a course or designer resource. Where do I find it?
If the problem is with the Showit platform, editor, hosting or another technical Showit issue, contact Showit Support directly for the fastest help. If the issue is with a Superhero Design template, canvas or product you purchased, contact me instead.
What if I’m having a Showit tech issue?