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FREQUENTLY ASKED QUESTIONS

What if I’m having a Showit tech issue?

If it’s a Showit platform or tech issue, please contact Showit support directly for the fastest help. If it’s a question about your template purchase or files, you can reach out to me here.

How do I install my Showit template?

You’ll receive instructions after purchase for getting your template added to your Showit account. From there, you can customize it with your own content, photos, and branding.

Can I ask a question before purchasing?

Yes, absolutely. If you’re not sure which template is right for you or you have a question before buying, send me a message. I’m happy to help.

How do I access my template after purchase?

Your access details will be sent to the email address you used at checkout. If you can’t find them, check spam first, then send me a message and I’ll help.

Can I use your templates for client projects?

Yes. Most templates can be used for one client project. If you need a template for multiple clients or want to use it in a different way, just check the license details on the product page or send me a message before purchasing.

Do you offer refunds?

Because these are digital products, all sales are final. If you have questions before purchasing, please reach out first so I can help you choose the right fit.

I’ve rounded up the questions I get most often about templates, downloads, Showit, licensing, and more.